Company information & data protection information

Responsible for the site: http://www.junker-home.com/de/

BSH Hausgeräte GmbH Carl-Wery-Str. 34 D - 81739 Munich Phone: +49 89 4590-01 Email: junker-infoteam@bshg.com Board of Management: Dr. Matthias Metz (Chairman), Dr. Gerhard Dambach, Dr., Alexander Dony, Matthias Ginthum, Rudolf Klötscher, Dr. Thorsten Lücke, Lars Schubert Registered office: Munich Munich District Court HRB 75534 VAT ID no.: DE 811150483

Valid from: 02.05.2018 – Version: DPI_1.0.2_1.0

Simple and concise	Data protection information
Our contact information can be found on the Company Information page	About us and our website We, BSH Hausgeräte GmbH, Carl-Wery-Strasse 34, 81739 Munich, operate this website. Please use the contact information provided on the company information page to contact us. You can also make purchases on this website. The operator of the purchasing section is BSH Hausgeräte Service GmbH, Carl-Wery-Str. 34, 81739 Munich. If you get in touch with us, we will store and process the information you provide for the purpose of handling your request and any follow-up questions. We are permitted to process data in this context by law (Article 6 Para. 1 lit. b of Regulation (EU) 2016/679). We will delete your information once your enquiry has been handled.
We and our partners employ the latest technical safeguards to protect your data	Our guiding principles We take protecting your information very seriously. Your data is therefore processed with great care and in strict compliance with applicable data protection law. Organisational and technical security measures have been taken to protect all of our websites against the risks present in processing personal data. Our partners who support us in the provision of this website must comply with these provisions as well.
	What we log as standard You can use all the areas of our website that are not access-protected without disclosing your identity. We log every use of our website as standard in order to remedy faults and clarify security incidents. You can find more about our log data in the section "How we process your data".
We only process your data when we are permitted to do so	Which permissions do we have to process your data We respect your privacy. Consequently, we only process your data when we are permitted to do so. It goes without saying that you can also give us permission to process your data by opting in to data processing on our website. In other cases, we process your data because we are permitted to do so by law. If, for example, you place an order through our website, we are permitted to process your data in order to fulfil that contract. The same applies when you make use of other services on our website that require your data to be processed. We are also permitted to process your data when we have a legitimate interest in doing so. One example of this is the log data that we collect in order to ensure that our website can be operated without defects, amongst other things. In any case, we will inform you if any relevant processing of your data takes place, and your interests are taken into consideration each time that data is processed as a matter of course. In the event that you have cause for complaint, you can find your rights regarding the processing of your data in the latter section of this data protection information. The permissions we make use of, and when, are outlined in the following section. You can find more detailed information on how your data is collected, processed and used on our website (i.e. the type, scope and purpose of data processing) in the same section. What else you should know: Users below the age of 16 should only transmit personal data to us with the consent of their parent or legal guardian. The data protection law that applies may result in different age limits in this regard. Our website may contain links to other websites. We have no influence over how your data is processed on these websites or their compliance with provisions on data protection. Please note any data protection information they provide.

Simple and concise	Data protection information
We use log data to remedy faults or to clarify security incidents	Log data For technical reasons, each time your internet browser accesses our website it automatically sends information to our web server (i.e. log data). We store some of this information in log files, e.g. The date of access The time of access The URL of the linking website File retrieved The volume of data transferred The browser type and version The operating system The IP address (anonymised) Log data does not contain personal data. As a general rule, we only analyse log data in order to remedy faults in the operation of our website or clarify security incidents. We store this log data indefinitely. It is sometimes necessary for us to collect additional personal information as well as log data in order to remedy faults or preserve evidence relating to security incidents. In these cases, we are permitted to process the log data by law (Article 6 Para. 1 lit. f of Regulation (EU) 2016/679). We delete this data once the fault has been remedied or the security incident has been clarified in full, or if the original purpose of the processing no longer exists due to other factors. In the event of a security incident, we will transmit log data to the investigating authorities on a case-by-case basis, to the extent permitted. We always store log data separately from other data collected that relates to the use of our website.
Registered users can access additional services and offers	Registering on our website You can register as a user on our website. Registration is required if you wish to access additional services. We collect and process the following details as part of the registration process: Required details: Title First name and surname Full postal address Email address Password Optional details: Telephone number Mobile phone number Date of birth Source of contact initiation Consent to receiving advertising. We are permitted to process your personal information in order to provide personalised services by law (Article 6 Para. 1 lit. b of Regulation (EU) 2016/679). We store registered users' data until the user deletes their account. Users with the relevant authorisation can delete their account at any time through their user account. The user account also allows users to change or delete specific information provided at the time of registration at any time. It goes without saying that we will provide you with information about the data we hold about you on request. We will also be happy to correct inaccurate information or delete information we hold about you on request, provided that said deletion is not prohibited under the terms of our legal obligations to retain certain information. To request this, please use the contact information provided at the end of this data protection information.
Your data is also secured using encryption processes in accordance with the state of the art when making a purchase	Purchasing on our website You can also use our website to access services requiring payment (e.g. orders in the accessories store). We collect and process the following order information when services are ordered: Required information (unregistered users): Title First name and surname Full postal address Email address Billing data (depending on the payment type allowed by us and chosen by the user) Optional information (unregistered users) Landline phone number Telephone number Mobile phone number Birthday When orders are placed by registered users, the following information is collected as well: Required information (registered users) Billing data (depending on the payment type allowed by us and chosen by the user) Date and amount of all purchases (display showing the history of previous purchases in the user account) We use state-of-the-art encryption techniques (e.g. SSL) via HTTPS to guarantee the security of your data during transmission. When you place an order, we use your information for the sole purpose of processing that order. We are permitted to do so by law (Article 6 Para. 1 lit. b of Regulation (EU) 2016/679). We store order information at least until the expiry of the statutory retention periods. We store data provided when registering until the user deletes their account.
We use a double opt-in process to protect your email address against misuse by third parties	Newsletter Our website provides the option of subscribing to our newsletter. We use a double opt-in process to verify whether the owner of an email address has actually registered to receive the newsletter. The newsletter is only successfully subscribed to if the owner of the email address has expressly confirmed the activation of the newsletter by clicking on the link in the confirmation email. We log the completion of the individual stages of the double opt-in process for evidence purposes. If you subscribe to receive our newsletter, and therefore consent to it being sent to you, your details are solely used in order to send you the newsletter. We are permitted to process your data in this context with your consent (Article 6 Para. 1 lit. a of Regulation (EU) 2016/679). You can withdraw this consent at any time. The relevant link is included in each copy of our newsletter. We will make a note of the fact that you have unsubscribed from the newsletter in our database.
	Participation in competitions If you take part in a competition held by us, the details you provide will be stored and used by us for the purpose of implementation and follow-up processing of the competition. The data we collect for this purpose depends on the registration form on the respective competition page. Upon request, registered participants in a competition can receive information about the data they provided when registering or have any incorrect details corrected. To request this, please use the contact information provided at the end of this data protection information. We are permitted to process your data within the framework of participation of a competition by law (Article 6 Para. 1 lit. b of Regulation (EU) 2016/679). Your information is deleted once it is no longer required to run the competition or complete any follow-up processing.
Our website uses cookies to provide you with certain functionalities	Cookies We use cookies. Cookies are small text files that we store on your device when you visit our website. These cookies are sent back to us every time you access our website subsequently. This allows us to recognise you, for example, or makes navigating our website easier for you thanks to the information stored in the cookies. Cookies cannot be used to run programs or transfer viruses to a computer. Cookies can only be read by the web server from which they originate. We do not share the information stored in the cookies with third parties without your express permission. You can also view our website without cookies. Internet browsers are often configured to accept cookies. To prevent your Internet browser from using cookies, you can (1) opt out of the use of cookies when you access our website using the cookie layer (if available) or (2) disable cookie use via the settings in your Internet browser. The help functions in your Internet browser can show you how to disable and/or delete cookies in your browser. Please note that disabling/deleting cookies may result in individual functions on our website no longer working as expected. Cookies that may be required for certain functions on our website are set out below. In addition, disabling/deleting cookies will only affect the utilised Internet browser. Disabling/deleting cookies must therefore be repeated accordingly for any other Internet browsers. Cookies that we use for specific functions, without reference to individuals: Cookies that store certain user preferences (e.g. search or language settings); Cookies that store information in order to guarantee flawless playback of video or audio content. Cookies that temporarily store certain user entries (e.g. the contents of a shopping basket or online form): Cookies that we use for specific functions, with reference to individuals: Cookies that serve to identify or authenticate our users; We are permitted to process your information in this context with your consent (Article 6 Para. 1 lit. a of Regulation (EU) 2016/679). We store this data until the cookie in question expires or until you delete it. Any further processing of personal data using cookies is outlined in the relevant sections within this information.
Your visit can tell us a lot about how appealing our website is ‒ this is why we use web analytics tools to continuously improve our website	Web analytics using pseudonymised user profiles We use web analytics tools for various purposes on our website. You can find information on the web analytics tools we use below, including a description of the data processing in question, the purposes of that processing and how you can prevent the web analytics tool from collecting and processing your data. Please note that placing opt-out cookies can only prevent the collection and processing of your data by web analytics tools to a limited extent. You can find more information about this in the section on cookies.
	Web analytics tool: Adobe Analytics (Omniture) In order to carry out marketing and market research and tailor our website (and newsletter where applicable) appropriately, we use analytics cookies and/or JavaScript to collect and process usage data relating to your visit to our website and your use of links in the newsletter, if present. Your usage data is collected and a usage profile is generated from this data on a pseudonymised basis, using a cookie ID. In doing so, your IP address is either not recorded or is anonymised immediately after recording. We use the Adobe Analytics service provided by Adobe Systems Software Ireland Ltd., 4-6 Riverwalk, Citywest Business Park, Dublin 24, Ireland ("Adobe") to collect the usage data and generate the usage profiles. The information relating to your use of our website is transferred to Adobe servers, analysed and solely returned to us as cumulative data. This data allows us to identify trends in how the website is generally used. We do not conflate the resultant usage profiles with your name or any other details that could disclose your identity, such as your email address. We are permitted to process your information in this context with your consent (Article 6 Para. 1 lit. a of Regulation (EU) 2016/679). The usage data is stored by the service used for a maximum duration of 37 months from the date on which it was collected. Opt-out: Please use Adobe's opt-out website if you wish to prevent your usage data from being collected. You can find information about the function of cookies and the Adobe Analytics opt-out option via the following link: http://www.adobe.com/de/privacy/opt-out.html.
Share content from our website on social networks without compromising your data	Sharing content on social networks Content from our website can be shared on social networks using integrated social media buttons. All social media buttons that facilitate the sharing of content are integrated using simple hyperlinks rather than social plugins developed by social network providers. This ensures that your details are not automatically transmitted to social network servers as soon as you access our website. In addition, when you share content from our website we only transmit the information to the social network that is required to share the relevant content. We do not transfer personal data in this context. At the same time, further simple links to our websites can also be found on the respective social networks. If you follow a link from our website to a social network, or if you log in to your social network in order to share content from our website, your data is processed by the provider of the respective social network. For information about the purpose and scope of data collection, further processing and use of the data by the social network provider, as well as your associated rights and settings options for protecting your privacy, please refer to the data protection information made available by the respective provider.
	Dealer search using Google Maps One feature available to you as a user of our website is a map showing cooperating dealers in your area. We use Google Maps to display this map. Google Maps is a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. You can find details on the processing of personal data when using Google Maps via the following link: http://www.google.de/intl/de/policies/privacy/ You must first enter a location in order to display the cooperating dealers in your area. The location can either be entered manually, or can be detected automatically via the geolocation function of the Internet browser. Personal data is not processed if you enter this information manually, provided you do not specify your home address. Automatic location identification using the geolocation function of the Internet browser requires your IP address to be processed. In this case, we are permitted to process your information with your consent (Article 6 Para. 1 lit. a of Regulation (EU) 2016/679), which your Internet browser requests when you access the map. We do not store your IP address in this context.
We only transmit your data to recipients outside the EU when data protection is guaranteed	Transmission to recipients outside the EEA We also transmit personal data to recipients based outside of the EEA, in so-called third countries. In this case, we ensure ‒ before any data is shared ‒ that either an appropriate level of data protection is maintained by the recipient (e.g. on the basis of an adequacy decision made by the EU Commission for the respective country or the agreement of standard EU contractual clauses between the European Union and the recipient) or that you have given your consent to said sharing. We are happy to provide you with an overview of the recipients in third countries and a copy of the specific provisions agreed to ensure an appropriate level of data protection. To request this, please use the contact information provided at the end of this data protection information.

Simple and concise	Data protection information
We use log data to remedy faults or to clarify security incidents	Log data For technical reasons, each time your internet browser accesses our website it automatically sends information to our web server (i.e. log data). We store some of this information in log files, e.g. The date of access The time of access The URL of the linking website File retrieved The volume of data transferred The browser type and version The operating system The IP address (anonymised) Log data does not contain personal data. As a general rule, we only analyse log data in order to remedy faults in the operation of our website or clarify security incidents. We store this log data indefinitely. It is sometimes necessary for us to collect additional personal information as well as log data in order to remedy faults or preserve evidence relating to security incidents. In these cases, we are permitted to process the log data by law (Article 6 Para. 1 lit. f of Regulation (EU) 2016/679). We delete this data once the fault has been remedied or the security incident has been clarified in full, or if the original purpose of the processing no longer exists due to other factors. In the event of a security incident, we will transmit log data to the investigating authorities on a case-by-case basis, to the extent permitted. We always store log data separately from other data collected that relates to the use of our website.
Registered users can access additional services and offers	Registering on our website You can register as a user on our website. Registration is required if you wish to access additional services. We collect and process the following details as part of the registration process: Required details: Title First name and surname Full postal address Email address Password Optional details: Telephone number Mobile phone number Date of birth Source of contact initiation Consent to receiving advertising. We are permitted to process your personal information in order to provide personalised services by law (Article 6 Para. 1 lit. b of Regulation (EU) 2016/679). We store registered users' data until the user deletes their account. Users with the relevant authorisation can delete their account at any time through their user account. The user account also allows users to change or delete specific information provided at the time of registration at any time. It goes without saying that we will provide you with information about the data we hold about you on request. We will also be happy to correct inaccurate information or delete information we hold about you on request, provided that said deletion is not prohibited under the terms of our legal obligations to retain certain information. To request this, please use the contact information provided at the end of this data protection information.
Your data is also secured using encryption processes in accordance with the state of the art when making a purchase	Purchasing on our website You can also use our website to access services requiring payment (e.g. orders in the accessories store). We collect and process the following order information when services are ordered: Required information (unregistered users): Title First name and surname Full postal address Email address Billing data (depending on the payment type allowed by us and chosen by the user) Optional information (unregistered users) Landline phone number Telephone number Mobile phone number Birthday When orders are placed by registered users, the following information is collected as well: Required information (registered users) Billing data (depending on the payment type allowed by us and chosen by the user) Date and amount of all purchases (display showing the history of previous purchases in the user account) We use state-of-the-art encryption techniques (e.g. SSL) via HTTPS to guarantee the security of your data during transmission. When you place an order, we use your information for the sole purpose of processing that order. We are permitted to do so by law (Article 6 Para. 1 lit. b of Regulation (EU) 2016/679). We store order information at least until the expiry of the statutory retention periods. We store data provided when registering until the user deletes their account.
We use a double opt-in process to protect your email address against misuse by third parties	Newsletter Our website provides the option of subscribing to our newsletter. We use a double opt-in process to verify whether the owner of an email address has actually registered to receive the newsletter. The newsletter is only successfully subscribed to if the owner of the email address has expressly confirmed the activation of the newsletter by clicking on the link in the confirmation email. We log the completion of the individual stages of the double opt-in process for evidence purposes. If you subscribe to receive our newsletter, and therefore consent to it being sent to you, your details are solely used in order to send you the newsletter. We are permitted to process your data in this context with your consent (Article 6 Para. 1 lit. a of Regulation (EU) 2016/679). You can withdraw this consent at any time. The relevant link is included in each copy of our newsletter. We will make a note of the fact that you have unsubscribed from the newsletter in our database.
	Participation in competitions If you take part in a competition held by us, the details you provide will be stored and used by us for the purpose of implementation and follow-up processing of the competition. The data we collect for this purpose depends on the registration form on the respective competition page. Upon request, registered participants in a competition can receive information about the data they provided when registering or have any incorrect details corrected. To request this, please use the contact information provided at the end of this data protection information. We are permitted to process your data within the framework of participation of a competition by law (Article 6 Para. 1 lit. b of Regulation (EU) 2016/679). Your information is deleted once it is no longer required to run the competition or complete any follow-up processing.
Our website uses cookies to provide you with certain functionalities	Cookies We use cookies. Cookies are small text files that we store on your device when you visit our website. These cookies are sent back to us every time you access our website subsequently. This allows us to recognise you, for example, or makes navigating our website easier for you thanks to the information stored in the cookies. Cookies cannot be used to run programs or transfer viruses to a computer. Cookies can only be read by the web server from which they originate. We do not share the information stored in the cookies with third parties without your express permission. You can also view our website without cookies. Internet browsers are often configured to accept cookies. To prevent your Internet browser from using cookies, you can (1) opt out of the use of cookies when you access our website using the cookie layer (if available) or (2) disable cookie use via the settings in your Internet browser. The help functions in your Internet browser can show you how to disable and/or delete cookies in your browser. Please note that disabling/deleting cookies may result in individual functions on our website no longer working as expected. Cookies that may be required for certain functions on our website are set out below. In addition, disabling/deleting cookies will only affect the utilised Internet browser. Disabling/deleting cookies must therefore be repeated accordingly for any other Internet browsers. Cookies that we use for specific functions, without reference to individuals: Cookies that store certain user preferences (e.g. search or language settings); Cookies that store information in order to guarantee flawless playback of video or audio content. Cookies that temporarily store certain user entries (e.g. the contents of a shopping basket or online form): Cookies that we use for specific functions, with reference to individuals: Cookies that serve to identify or authenticate our users; We are permitted to process your information in this context with your consent (Article 6 Para. 1 lit. a of Regulation (EU) 2016/679). We store this data until the cookie in question expires or until you delete it. Any further processing of personal data using cookies is outlined in the relevant sections within this information.
Your visit can tell us a lot about how appealing our website is ‒ this is why we use web analytics tools to continuously improve our website	Web analytics using pseudonymised user profiles We use web analytics tools for various purposes on our website. You can find information on the web analytics tools we use below, including a description of the data processing in question, the purposes of that processing and how you can prevent the web analytics tool from collecting and processing your data. Please note that placing opt-out cookies can only prevent the collection and processing of your data by web analytics tools to a limited extent. You can find more information about this in the section on cookies.
	Web analytics tool: Adobe Analytics (Omniture) In order to carry out marketing and market research and tailor our website (and newsletter where applicable) appropriately, we use analytics cookies and/or JavaScript to collect and process usage data relating to your visit to our website and your use of links in the newsletter, if present. Your usage data is collected and a usage profile is generated from this data on a pseudonymised basis, using a cookie ID. In doing so, your IP address is either not recorded or is anonymised immediately after recording. We use the Adobe Analytics service provided by Adobe Systems Software Ireland Ltd., 4-6 Riverwalk, Citywest Business Park, Dublin 24, Ireland ("Adobe") to collect the usage data and generate the usage profiles. The information relating to your use of our website is transferred to Adobe servers, analysed and solely returned to us as cumulative data. This data allows us to identify trends in how the website is generally used. We do not conflate the resultant usage profiles with your name or any other details that could disclose your identity, such as your email address. We are permitted to process your information in this context with your consent (Article 6 Para. 1 lit. a of Regulation (EU) 2016/679). The usage data is stored by the service used for a maximum duration of 37 months from the date on which it was collected. Opt-out: Please use Adobe's opt-out website if you wish to prevent your usage data from being collected. You can find information about the function of cookies and the Adobe Analytics opt-out option via the following link: http://www.adobe.com/de/privacy/opt-out.html.
Share content from our website on social networks without compromising your data	Sharing content on social networks Content from our website can be shared on social networks using integrated social media buttons. All social media buttons that facilitate the sharing of content are integrated using simple hyperlinks rather than social plugins developed by social network providers. This ensures that your details are not automatically transmitted to social network servers as soon as you access our website. In addition, when you share content from our website we only transmit the information to the social network that is required to share the relevant content. We do not transfer personal data in this context. At the same time, further simple links to our websites can also be found on the respective social networks. If you follow a link from our website to a social network, or if you log in to your social network in order to share content from our website, your data is processed by the provider of the respective social network. For information about the purpose and scope of data collection, further processing and use of the data by the social network provider, as well as your associated rights and settings options for protecting your privacy, please refer to the data protection information made available by the respective provider.
	Dealer search using Google Maps One feature available to you as a user of our website is a map showing cooperating dealers in your area. We use Google Maps to display this map. Google Maps is a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. You can find details on the processing of personal data when using Google Maps via the following link: http://www.google.de/intl/de/policies/privacy/ You must first enter a location in order to display the cooperating dealers in your area. The location can either be entered manually, or can be detected automatically via the geolocation function of the Internet browser. Personal data is not processed if you enter this information manually, provided you do not specify your home address. Automatic location identification using the geolocation function of the Internet browser requires your IP address to be processed. In this case, we are permitted to process your information with your consent (Article 6 Para. 1 lit. a of Regulation (EU) 2016/679), which your Internet browser requests when you access the map. We do not store your IP address in this context.
We only transmit your data to recipients outside the EU when data protection is guaranteed	Transmission to recipients outside the EEA We also transmit personal data to recipients based outside of the EEA, in so-called third countries. In this case, we ensure ‒ before any data is shared ‒ that either an appropriate level of data protection is maintained by the recipient (e.g. on the basis of an adequacy decision made by the EU Commission for the respective country or the agreement of standard EU contractual clauses between the European Union and the recipient) or that you have given your consent to said sharing. We are happy to provide you with an overview of the recipients in third countries and a copy of the specific provisions agreed to ensure an appropriate level of data protection. To request this, please use the contact information provided at the end of this data protection information.

Simple and concise	Data protection information
To ensure complete control over your information, you have a comprehensive set of rights that you can use to manage how we process your data	Your rights If you have cause for complaint, you can find an overview of your rights here. To receive information about your data, please use the web form "Request customer data" at: https://datarequest.bsh-group.com/de
	Your right to information about your data We will provide you with information about the data we hold about you on request.
	Your right to correct and complete your data We will correct inaccurate information about you if you notify us accordingly. We will complete incomplete data if you notify us accordingly, provided this data is necessary for the intended purpose of processing your data.
	Your right to have your data deleted We will delete the information we hold about you on request. However, some data will only be deleted subject to a defined period of retention, for example because we are required to retain the data by law in some cases, or because we require the data to fulfil our contractual obligations to you.
	Your right to have your data blocked In certain legally determined cases, we will block your data if you would like us to do so. Blocked data is only further processed to a very limited extent.
	Your right to withdraw consent You can withdraw consent given for your data to be processed with effect for the future at any time. The legality of processing your data remains unaffected by this up to the point at which your consent is withdrawn.
	Your right to object to the processing of your data You can object to the processing of your data with effect for the future at any time, if we are processing your data on the basis of one of the legal justifications set out in Article 6 Para. 1 lit. e or f of Regulation (EU) 2016/679. In the event that you object we will cease processing your data, provided that there are no compelling and legitimate grounds for further processing. The processing of your data for the purposes of direct marketing never constitutes compelling and legitimate grounds for us.
	Your right to data portability At your request, we can make certain information available to you in a structured, commonly used and machine-readable format.
	Your right to appeal to a regulatory authority You can lodge an appeal pertaining to data protection with a data protection authority. To do so, contact the data protection authority responsible for your place of residence or the data protection authority under whose jurisdiction we fall (named below). Bavarian Data Protection Authority (BayLDA), www.baylda.de.
Please do not hesitate to contact our data protection officer if you have questions relating to data protection	Your point of contact for all questions relating to data protection If you have any questions relating to data protection or exercising your rights, you can use the following contact information to get in touch with our data protection officer directly: BSH Hausgeräte GmbH The Data Protection Officer Carl-Wery-Str. 34 81739 Munich DataProtection-de@bshg.com
	Changes to this data protection information This data protection information reflects the current state of data processing on our website. In the event of changes to the data processing we will adapt this data processing information correspondingly. We always provide the latest version of this data protection information on our website so that you can find out about the scope of data processing on our website.

	1. Content of the website The content of the JUNKER websites has been compiled with the utmost diligence and the best of knowledge. Nevertheless, JUNKER assumes no liability for the topicality, completeness and correctness of the websites. As a service provider, JUNKER is liable for its own content on these websites in accordance with the general provisions. As a service provider, JUNKER is not obligated to monitor external information or information of third parties that is provided or stored on JUNKER. JUNKER will immediately remove any unlawful contents from JUNKER upon gaining knowledge of these. JUNKER is only liable for these from the point in time at which they gain knowledge of their unlawful nature.
	2. Limited liability for external links The JUNKER websites contain links to the websites of third parties ("external links"). JUNKER assumes no liability for such external contents since these are not within the sphere of influence of JUNKER. The provider of information that can be retrieved via these external links is responsible for the content and the correctness of the information. No legal infringements were apparent to JUNKER at the time of placement of the links. As soon as JUNKER gains awareness of a legal infringement, JUNKER will remove the affected link from JUNKER.
	3. Intellectual property The contents and works published on the JUNKER websites is subject to copyright law and other laws for the protection of intellectual property. The duplication, processing, dissemination and any form of utilisation outside the limits of copyright law requires the prior written consent of JUNKER. Some contents and works published on the JUNKER websites is subject to the copyright of third parties.
	4. Online dispute resolution Online dispute resolution in accordance with stipulations under Article 14, Para. 1 of the ODR Regulation: the European Commission provides a platform for online dispute resolution (OS) which can be accessed via http://ec.europa.eu/consumers/odr/. BSH Hausgeräte GmbH and BSH Hausgeräte Service GmbH will not participate in extrajudicial dispute resolution in accordance with the Consumer Dispute Resolution Law (VSBG). You are welcome to contact our Customer Support at any time by telephone, email or via our contact form.